Q: Why should I transfer my website? What does web site migration entail?
A: The website migration service available at Mahmoud Academy is absolutely free of charge and involves moving all your web files, databases and e–mails from your current hosting provider to your brand new web hosting account with us. We’ll also modify all the settings necessary for your web sites to be fully operational on our state–of–the–art cloud hosting platform.Our techs are completely capable of moving just about any website. With years of practical experience in the industry, they’re experts in the specificities of our hosting platform, our Control Panel and all other commonly used Control Panels. For them, moving a custom app with plenty of custom libraries is as elementary as moving a plain WordPress–based blog.
Q: How long will the web site migration process take?
A: While we can’t give you a precise time frame, because there are many variables, among them the size of the web files and databases, the location of the current host’s server, the complexity of your website and the current workload of our Website Migration Department, etc., we’ll try our best to migrate your website within 48 hours, and in some cases – within 24 hours (when the content is not very large).
Q: My personal privacy is important to me. What info do you need?
A: Yup. We will need the name of the web site that you’d like us to transfer. We will also need a means to access your old hosting account so that we can get the files associated with your web site.
Q: My old web hosting account has sensitive data inside. How can I trust you?
Q: How about downtime? Will my web site be offline?
A: Your site will work exactly like it did before with your former web hosting provider. As soon as we have finished the migration, your site will be configured to work on our hosting platform and we’ll ask you to preview it. If it is functioning correctly, all you will need to do is change the name server resource records pertaining to your domain name. Your website will be migrated to us with no downtime.
Q: Will my present web hosting provider need to provide any information/help?
A: While we migrate your web content, your web hosting provider will not be aware of the transfer at all. We will never contact them in any way.
Q: Does it make any difference what platform my present provider is using?
A: We can migrate your web site from any hosting provider or any Linux–driven web hosting platform given that we can get access to the Control Panel and there’s File Transfer Protocol access available.The only websites that we’re unable to migrate are those based on closed–source software applications like Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.