Support Channels

  • 1 hour ticket response time
  • A 1–Hour Ticket Response Guarantee

  • Every single support request you send to us will be dealt with within maximum 1 hour. In case your support ticket or email requires additional assistance from a server administrator, we will timely forward it and leave a note to let you know that your matter is being worked on. If you take advantage of our Optional Managed Services package, any of the server administration services included there will be executed at a time that suits you.

  • Top quality support service
  • A Top–Class Help Desk Service

  • If you require any assistance while using our Website Control Panel or with any of the applications that we’ve preinstalled on the dedicated hosting server for you, don’t hesitate to get in touch with our technical support team at any time via the ticketing system. Furthermore, in case you require help managing your server, you can make use of the Optional Managed Services package, that includes Operating System updates every week, installation and troubleshooting services, server monitoring and restarting procedures, backup hard disk space, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Website Control Panel has been preinstalled for each Linux dedicated servers hosting package. Among its functions is a rather useful integrated knowledge base that will guide you step by step on how to use it. The majority of how–to articles in addition video versions that demonstrate all the actions that you can perform in a highly illustrative way. You will find all the instructional articles and the video tutorials in the top right corner of each Website Control Panel section.