A 99.9% Server Uptime
Our cloud website hosting system is based on a stable, enterprise–level hardware architecture and a significantly modified Linux distribution. That’s why, irrespective of what your website is, or how many site visitors you’ve got, or even in case there’s a distributed denial–of–service assault, our hosting servers will remain up and your web sites will remain visible online.
All our Linux cloud website hosting plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our guarantee stays the same.
A 99.9% Network Uptime
Other than our cloud hosting system, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on first–class hardware components delivered by Juniper. In addition, on every router, we’ve installed a firewall with an advanced set of rules in an attempt to filter out all questionable requests.
In this way, in each of our data center facilities – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe as well as in our datacenter in AU, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Even though we have done just about everything to curtail all potential risks with our cloud hosting plans and regardless of the fact that our company provides premium–quality tech support, there are cases when the client is simply not satisfied with what we have to offer. Or he has to upgrade to a more robust web hosting solution, such as a virtual private server or even a dedicated hosting server.
This is exactly why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not fully happy, we will give you your money back.
24/7 Technical Support
We have diligently chosen each single member of our 24x7 support team so that we can offer the best possible client support service that you can get. Each one of our customer service technicians has several years of experience dealing with hosting accounts behind his back, hence they know what they are doing. Moreover, they are available to you 24x7x365 – you will be able to touch base with them at any moment and they’ll respond as quickly as possible.
Their average response time is just twenty minutes, while with other hosting distributors you are forced to wait around for days. Besides, we offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be responded to within sixty minutes.